- support@proxyelite.biz
EN
RU
We categorically oppose any illegal actions by our clients. Our service has certain restrictions, and the use of our proxies for the following purposes is strictly prohibited:
1. - Committing illegal activities or violating applicable laws.
2. - Threatening, harassing, or invading the privacy of others, as well as unauthorized sending, interception, or alteration of someone else's messages.
3. - Distribution of malicious software (viruses, Trojans, miners, etc.).
4. - Performing brute-force attacks (password cracking).
5. - Fraud, deception, phishing, and theft or attempted theft of identification data.
6. - Participating in illegal gambling or advertising such games.
7. - Actions that demean human dignity, intimidate or incite violence, discriminate based on age, gender, race, ethnic or national origin, religion, sexual orientation, disability, or location.
8. - Exploitation or harm to children.
9. - Selling, buying, or advertising illegal or restricted goods and services.
10. - Downloading, uploading, and distributing materials related to pornography or violence, as well as providing access to them.
11. - Collecting personal information without proper permission, including names and email addresses of account owners.
12. - Participating in activities that interfere with the normal operation of our services.
13. - Violating copyright, trademark rights, patent rights, or other intellectual property rights.
14. - Violating the privacy or publicity rights of any persons.
You do not have the right to use the services of "ProxyElite.Biz" in any way that contradicts the Terms of Use or the Terms of Service relating to specific services. Selling, reselling or duplicating any products or services of the company without its written consent is also prohibited. The above items are examples, and this list may be periodically updated. We reserve the right to remove any content or suspend service to users who we believe violate these conditions.
To ensure quality and timely review of complaints regarding violations of our service usage rules, ProxyElite.Biz is instituting a fee for processing complaints. Starting from February 7, 2024, a fee of $35 will be charged for each complaint. This measure is aimed at covering administrative costs related to investigating and making decisions about complaints. Each complaint will be processed separately, and a separate invoice will be issued for each.
Upon receiving a complaint, we will conduct a thorough investigation to ascertain the facts and take necessary measures. The client will be notified of the complaint and will be given the opportunity to comment on the situation. During the investigation, the client’s services will be temporarily suspended.
The fee for reviewing a complaint is non-refundable and is charged regardless of the outcome. An invoice will be issued upon completion of the investigation, and payment must be made within 3 days of its issuance. Notifications of complaints are sent exclusively through the ticketing system in the personal cabinet. If the complaint does not fall under the conditions requiring payment, or if ProxyElite.Biz deems the complaint unfounded, the fee may be refunded.
The company reserves the right to change the amount of the fee for processing complaints at any time without prior notice. Changes will be published on our website and will take effect immediately. By continuing to use our services after such changes, users confirm their acceptance of the new complaint processing fee.
In the case of repeated complaints against a client, ProxyElite.Biz has the right to suspend all services without refund. A client may be exempt from the complaint processing fee at the discretion of ProxyElite.Biz, especially if they actively cooperate and take steps to prevent a recurrence of such situations.
Access to ProxyElite.Biz services is permitted only for individuals who are at least 18 years old and have full legal capacity under the laws of their country. By using our service, you confirm that you meet these requirements and have the right to enter into legal agreements and obligations. You also guarantee that the information you provide during registration or at any other time is accurate and up to date. Violation of these conditions may result in immediate blocking of access to the service without prior notice.
Within 24 hours after activating your account on our service, if our proxies do not suit you, you may request a refund. To process a refund, please contact technical support.
To ensure stable and reliable operation of our service, we impose limitations on the number of simultaneous connections based on the tariff plan.
1. For plans with up to 1,000 IPs - up to 600 simultaneous connections available.
2. For plans from 1,000 to 5,000 IPs - the number of connections is three times the number of IPs.
3. For plans from 5,000 to 15,000 IPs - the number of connections is twice the number of IPs.
4. For plans from 15,000 IPs - the connection limit equals the number of IPs.
If limits are exceeded, your service will switch to "Slow Mode," where only one simultaneous connection per IP is available. The duration of time the service will operate in "Slow Mode" depends on the number of violations within a day:
1. Up to 2 violations - 5 minutes.
2. From 3 to 6 violations - 15 minutes.
3. From 7 to 10 violations - 30 minutes.
4. More than 10 violations - 60 minutes.
We strive to provide timely and quality assistance to every client, so we have established the following rules for processing inquiries:
1. Response speed: We value our clients and strive to respond to all requests as quickly as possible. Usually, you will receive a response within 2 hours after creating a ticket. This demonstrates how much we care about your satisfaction and comfort while using our services.
2. Official regulations: Despite our efforts to provide prompt support, the official regulation requires a response within 24 hours from the time we receive your request. This time is necessary for us to conduct a thorough analysis of your issue and prepare a helpful response.
3. How to submit an inquiry: To ensure your issue is addressed promptly, please fill in all fields when creating a ticket in the support system. Provide detailed information about your problem or question to accelerate the search for a solution.
4. Viewing ticket history: You can always check the status of your inquiry and view the history of all your requests in the personal cabinet on our website. This is a convenient way to keep track of the resolution of your issue.
We appreciate your trust in our service and promise that every inquiry will be reviewed professionally and attentively. Your satisfaction with our cooperation is our top priority.
Our proxy service offers a wide range of additional services aimed at meeting the needs of our clients. We strive to provide flexibility and convenience when working with our proxies, offering both standard and additional paid services to optimize your experience.
Free additional services include:
- Excluding subnets from the proxy package.
- Unscheduled proxy replacement upon client request on the first day after purchase.
- Replacing part of the proxies in the service package.
- Canceling the service or services bypassing the cancellation restriction (1 time every 3 days).
- Other operations that take minimal time.
Paid additional services include:
- Splitting one large package into several smaller ones - $110 as a one-time fee.
- Choosing and leaving only one or several subnets selected by the client in the proxy package - $35 as a one-time fee.
- Other tasks requiring additional resources and time from the technical department are discussed individually with our technical support.
Please note that this list of services does not exhaust all possibilities. We are ready to consider your unique requests and offer personalized solutions for maximum efficiency and convenience when using our service.
For more detailed information about paid additional services or to request a personalized offer, please contact our support through the ticketing system.
We offer data center proxies for sale. These proxies are not residential or mobile, which can lead some websites to treat them as IPs used for automated actions or VPN usage. When using such proxies, it is essential to be mindful of browser fingerprints, browser fingerprints, and visit history to avoid detection of proxy usage.
While we provide separate pages with proxies for specific sites, we present functional proxies as a working product. We guarantee that all our proxies work and have internet access, but we cannot guarantee that each proxy will be compatible with the website selected by the client. By purchasing our services, the client must understand that the proxies may not fully work or may not work at all with their specific site.
In our standard plans, we do not sell proxies for specific sites; however, the client can always contact support to request an update of the list of proxies at no additional charge or select IP addresses from our database that will be compatible with a specific site (paid service).
As a provider of proxy sales services, we place a high value on security and legal compliance in our operations. Due to actions by certain clients, we are forced to restrict access through our proxies to specific websites. This mostly concerns sites related to banks and payment systems, government portals, mailing services, and stock exchanges.
For checking the geolocation of our proxies, we rely solely on the official RIPE (Réseaux IP Européens Network Coordination Centre) tool. RIPE is the primary source of geolocation data for IP addresses in Europe, as it manages their distribution and provides the latest information. Please consider this when purchasing proxy services at ProxyElite.Biz.
Data center proxies can frequently update their location, which distinguishes them from residential and mobile proxies. Databases such as 2IP, MaxMind, Ip2Location, Ipfy, and others are not official sources and may be updated with delays.
We strictly adhere to using data only from official sources. Keep in mind that companies like Google, Yandex, Meta, and Instagram also have their own geodatabases, and checking IPs against their databases is not possible.
When registering on the ProxyElite.Biz website, you agree to keep your credentials and password confidential, and you are responsible for all actions taken using your account. It is recommended that you use strong passwords consisting of a combination of uppercase and lowercase letters, numbers, and symbols, and not share them with third parties.
If you discover unauthorized access to your account or other security breaches, you must immediately report this to ProxyElite.Biz. The company is not responsible for any losses or damages resulting from a breach of these security rules.
We take all possible measures to protect user information; however, the security of your data also depends on your adherence to security rules. Remember that transmitting data over the internet is not always secure. Despite our efforts to protect your data, ProxyElite.Biz cannot guarantee absolute security of information transmitted to us or used by our services.
All materials and services provided on the ProxyElite.Biz website are the property of the company or its licensors and are protected by intellectual property laws. Without explicit written permission from the website administration, no part of the content or services may be copied, reproduced, downloaded, published, transmitted, or distributed.
Users may use ProxyElite.Biz services and its content only for personal and non-commercial purposes, retaining all copyright and other notices on the content and not altering it.
Any unauthorized use of materials from the ProxyElite.Biz website or services, beyond the stated conditions, is strictly prohibited and may result in legal liability.
ProxyElite.Biz reserves the right to change the Terms of Use and other documents without prior notice. Changes take effect immediately upon posting on the website. We encourage users to check for updates regularly. Continued use of services after changes means your agreement with the new terms. If you do not agree, your only option is to cease using the services. Changes may include new services, features, changes in pricing, and payment terms.
ProxyElite.Biz reserves the right to suspend or terminate your access to the services at any time without prior notice if you violate the terms of use or applicable law, or if you harm the interests of other users or ProxyElite.Biz. Upon termination of access, you must immediately cease using the service and delete all downloaded materials.
ProxyElite.Biz may also change, suspend, or discontinue the provision of services without notice. We are not liable for any changes or discontinuations of services. In case of termination of your account, you are obligated to fulfill all obligations until that date, including payment of debts to ProxyElite.Biz.
1. Committing illegal activities or other violations of applicable laws, threatening, harassing, or invading the privacy of others, unauthorized transmission of messages, interception, tracking or altering messages not intended for you.
2. Causing harm to users, including by using viruses, spyware and malware, worms, Trojans, logic bombs, hacking, carding, brute-forcing, hacking websites, distributing harmful software, stealing information or engaging in other similar malicious programming codes or commands, engaging in deceptive and fraudulent activities, phishing, stealing, or attempting to steal personal identification information, participating in illegal gambling or advertising such games. And other actions prohibited by the laws of the state where our proxies will be used.
3. Committing acts that demean human dignity, threaten people, incite violence or cause harm to any person or group of persons on the basis of their age, sex, race, ethnic or national origin, religion, sexual orientation, disability, geographic location, or for other illegal reasons.
4. Exploiting or harming children, selling, buying, or advertising prohibited or restricted goods and services, downloading, uploading, transmitting, and displaying materials relating to pornography or violence, as well as providing access to such materials.
5. Collecting personal information without the required permissions. This information includes, in particular, full names of account owners and email addresses, participating in any activity that interferes with or disrupts the operation of ProxyElite.biz services or products (as well as the servers and networks connected to ProxyElite.biz).
6. Violations of copyright, trademark rights, patent rights, or other intellectual property rights of others, violations of the rights of any individuals to confidentiality or publicity.
You must not use ProxyElite.biz in any way that violates the Terms of Use, Terms of Service or licenses applicable to specific services. You also do not have the right to sell, resell, or duplicate any products or services of ProxyElite.Biz without its written permission.
The above points are provided for example only. This list should not be considered complete and exhaustive, as we may periodically update it. ProxyElite.Biz reserves the right to suspend service to those users who, in our opinion, violate these terms.
Means information that either directly identifies you (such as your name, email address, or payment information) or can easily be associated or combined with other data for your identification (such as account identification number or IP address). Any information other than this is considered "non-personal information." If we store your personal information together with information that is not personal, we consider this combination as personal information. If all personal information is removed from the dataset, the remaining portion is not personal information.
1. When you directly provide it to us (for example, if you choose to send us bug reports).
2. When we want to learn more about you based on the information you provided to us (for example, when we use your IP address to set the language for some of our services).
1. When required by law. We comply with legal requirements when we receive requests from authorities or in connection with legal proceedings. We will notify you if we receive a request to release your personal information unless prohibited by law. When we receive such requests, we release your personal information only when we have a good faith belief that the law requires us to do so. Nothing in this policy is intended to limit any legal protections or legitimate objections you may have against a third-party request for disclosure of your information.
2. When we consider it necessary to prevent harm to you or others. We will share your information only when we have a good faith belief that it is reasonably necessary to protect your rights, property, or safety and the rights, property, and safety of other users or the public.
We strive to protect your personal information when we have it. We take physical, administrative, and technical security measures. If, despite our efforts, we become aware of a breach of our security system, we will notify you so you can take appropriate protective measures. Also, we do not intend to retain your personal information longer than we need. When there is no longer a need for your personal information, we will take steps to destroy it unless the law requires us to store it.
We may need to change this policy and notifications. If the changes are substantial, we will notify you of updates to ProxyElite.biz. Continuing to use the product or service after the effective date of such changes indicates your acceptance of these changes.
Communications are provided "as is" with all faults. To the fullest extent permitted by law, ProxyElite.biz and the releasing parties hereby disclaim all warranties, express or implied, including, but not limited to, warranties of non-infringement, merchantability, fitness for a particular purpose, or absence of infringement of third-party rights. You assume all risk regarding the use of communications for your purposes and regarding the quality and performance of the communications, including, but not limited to, the risk of loss or damage to your software, hardware or content as well as unauthorized access to your information by third parties, as well as abuse or illegal possession of your materials by other users. This limitation applies in situations where there is no substantial application of any remedy. In some jurisdictions, the exclusion or limitation of implied warranties is not permitted, so this disclaimer may not apply to you.
Except as provided by law, ProxyElite.biz and the releasing parties are not liable for any direct, indirect, actual, consequential, or incidental damages incurred in any way in connection with these Terms of Use or the inability to use communications, including, but not limited to, direct and indirect damages from loss of reputation, lost profits, loss of data, and computer malfunction, even where the possibility of such damages has been disclosed and regardless of the theory (contract, tort, or otherwise) on which the claim is based. The aggregate liability of ProxyElite.biz and released parties under this agreement shall not exceed 500 (five hundred) US dollars. In some jurisdictions, the exclusion or limitation of liability for incidental or consequential damages is not permitted, so the above limitations may not apply to you.
You agree to defend, indemnify and hold harmless ProxyElite.biz, its contractors, employees, licensors, and partners, as well as their respective directors, officers, employees, and agents (“Released Parties”) from any claims and expenses of third parties (including attorney fees) arising from your use of our Communications (including, without limitation, your Materials or your breach of any of these Terms).