Frequently Asked Questions (FAQ)
This page contains answers to the most popular questions about our proxy service operation, setup, payment, and technical support.
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Key Questions
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All products on our site can be paid for using our payment service. Payment methods: Visa, MasterCard, American Express, Stripe, Russian cards, SBP, USDT, Bitcoin, Litecoin, Ethereum, TRON, Dash, Perfect Money, Alipay and other payment types.
To buy our proxies, go to the "PROXY" section, choose "PROXY TYPE" and use the calculator to estimate the proxy cost. After that, you will be automatically redirected to the 24/7 instant purchase online store. To log into the online store, you need to register an account and confirm it using an existing email address.
Within 24 hours after account activation in our service, if our proxies are not suitable for you, you can get a refund. To request a refund, please contact technical support.
You can test our proxies for 60 minutes. The test will include 73 IP addresses, "Mixed Countries" plan. To do this, go to the Free Test page and follow the instructions to get a free test of our proxies.
Proxies are issued automatically immediately after payment. If access is not received within 10 minutes, please contact support.
No, proxy servers are distributed only by countries. Selecting a specific city is not possible.
We have no geographical restrictions for buying proxies. We serve clients from over 50 countries, and diverse payment methods allow you to choose a convenient option. Technical support is available only in Russian and English.
It all depends on the rental period. Our proxies remain active throughout the entire paid period. If the rental is for 30 days, the proxy will work all 30 days without replacement. If for 365 days, then they will work all 365 days.
Channels on our servers have speeds from 100 Mbps to 1 Gbps. Unlike some services, we do not set artificial speed limits up to 10 Mbps. However, we cannot guarantee a minimum speed of 100 Mbps, as it depends on various factors.
We have a fair 100% unlimited plan. We do not throttle proxy speed upon reaching a certain threshold.
To check the operation of our proxy servers, you need to bind the proxy package to the IP of your device on which you plan to perform the test. In your browser settings, specify the received IP address and port (port 8080 is recommended). Visit the page your IP address. If your IP address changes, it means the proxy servers are working. Due to binding to a specific IP address, it is impossible to check the proxy through external services or programs.
To get the login and password for proxy authentication, go to the "Products/Services" section and select the desired service. Then find the "IP Binding" field – the login and password for accessing the proxy list will be indicated before it.
You can download the proxy list in TXT and CSV formats. To do this, select the desired format in your personal account, and the list download will start automatically.
All our proxies are completely anonymous, and IP addresses are replaced. Perhaps your software or checker is functioning incorrectly and shows your real IP address.
Yes, you can regenerate the list of IP addresses once every 8 days, getting new addresses. This action is not mandatory but is available upon request. It is difficult to say what percentage of new IPs there will be, as the process is fully automated.
Server proxies are IP addresses hosted in data centers (DC), and they are "server-based," meaning there are no other real users on such IP addresses who use the internet at home. Such IP addresses are suitable for most tasks. They have a low price, high stability, and unlimited traffic. However, we recommend not using them for tasks where your identity will undergo detailed verification (e.g., anti-fraud). These tasks include registration at bookmakers, banking sites and payment systems, as well as receiving monetary bonuses in various systems. In other cases, server proxies are ideal in terms of price/quality ratio.
The list of tasks of our clients is very extensive, and we cannot conduct tests everywhere. However, for most standard tasks, our proxies work perfectly. We primarily focus on professionals who need large-scale data collection. In addition, we also offer private proxies (right calculator), which can be used as an alternative to a VPN service. They will help you access torrent resources, unblock inaccessible sites, or resume broadcasts of your favorite content from webcam models. In any case, you can always request a test proxy or get a refund within 24 hours after payment if the service does not suit you.
All our proxies work with mandatory binding to your IP address, which provides you with significant advantages. IP binding allows you to get full unlimited traffic and high speed on each proxy. You can use them at full capacity without worrying about limits and restrictions. IP binding guarantees maximum security, as only you can use your proxies. To set up binding, find out your real IP on your IP address, with VPN disabled. Record the obtained IP and enter it in your personal account on the active service page in the IP address field. Click the "set" button and wait 5-10 minutes for the changes to take effect. After that, the proxies will be ready for use.
Your proxy list works only with the bound IP address in the client panel. Since the proxy checker's IP address is different from yours, these proxies will be unavailable to it.
Yes, if your provider issues different IP addresses within the same subnet, then you can conveniently use authentication by login and password (since 99.9% of providers work within one subnet). In this case, binding is carried out within the subnet mask /21 from the bound IP address in the personal account. The IP address range is calculated automatically. You can calculate this range using a CIDR calculator, for example this service. For example, if your IP address is 85.249.0.0 and you add /21 to it, enter 85.249.0.0/21 and get the working IP address range from 85.249.0.0 to 85.249.7.255. If your IP address changes to any other within this subnet, the proxy servers will continue to work with authentication by login and password, and you will not need to change the IP address in the client panel each time.
All our proxy lists are imported together with the port. You can download them in TXT and CSV formats from your personal account. If you have proxies without ports, you can add them manually:
1. For HTTP(s) protocols, use port 8085.
2. For Socks(4,5) protocols, use port 1085.
This means that the IP address channel is provided to only one user for the entire payment period. It is not shared with anyone else.
Such areas have effective anti-fraud systems. If you have no experience working with server proxies on your source, please do not waste your and our time. Keep in mind that server proxies are ineffective for use with services where each user undergoes thorough analysis.
1. We only have elite server proxies hosted in data centers. When checking the IP address, the data center address will be visible, not your real IP address. These are not residential or mobile proxies.
2. Regarding package offers - we have shared proxies designed for simultaneous use by 3-5 people. IP lists are automatically generated from our pool with each new order, so different users receive different sets of IPs. Even if two users work with the same data source in the same region, they will have different IP addresses in service packages and will not create double load from one IP on the same site.
3. By getting proxies at a price significantly lower than most competitors, you get a quality product that is practically indistinguishable from a private IP, the cost of which can be dozens of times higher.
4. When purchasing several large proxy packages of the same region, it is possible to receive duplicated IP addresses in different packages. This is due to load distribution features - less loaded IPs are issued first. We do our best to avoid such situations, but in case of problems with duplicates, please contact tech support for consultation.
It is impossible to change proxies manually. The proxy list is generated randomly from more than 300 class (C) subnets, ensuring maximum diversity within one package.
NO. The address list is generated randomly from available options. As a result, you get the most diverse selection.
1. Before starting the check, make sure the proxy list is bound to your IP address. Perhaps your main IP address has changed and the list needs to be rebound to the new address. If you use a proxy checker to verify functionality, it may not show whether the proxies are working, as they are bound to a specific IP address (yours) and are unavailable to the checker.
2. If binding is correct, check the proxy in your browser on the device to which the service is connected.
3. Open browser settings and enter the IP address from your proxy package and port (port 8080 is recommended).
4. Go to the site whoer.net. If the IP address changes, it means the proxy servers are working.
5. If the problem persists, the issue may be with your software that uses our proxies. In this case, contact technical support and describe your problem in detail.
NO. This is your 100% guarantee that this proxy package will be used exclusively by you. Thus, maximum anonymity and speed of operation are achieved. If you need to use proxies on several devices simultaneously, you can split a large package into smaller ones and bind them to the respective IP addresses of your devices.
Binding to an IP address is a mandatory condition for using our proxy servers. If you have a dynamic IP, proxies will work with authentication by login/password within the /21 mask. Additional details can be found in the previous answer - Can I Use Proxies with a Dynamic (Changing) IP Address? If you plan to use a large package on different servers, we recommend canceling the current service and taking two smaller volume packages, binding each service to the IP address of the corresponding server.
The Proxy service - ProxyElite.biz has been operating in the market of elite server and highly anonymous proxy servers since 2012. During this time, we have managed to become one of the market leaders with a highly developed network infrastructure, acquire our own IP addresses and autonomous systems, and develop a flexible pricing policy for our regular clients.
We have discounts for bulk buyers, write to tech support. You can also use the renewal function in your personal account (the renewal price may be lower than the price of a newly purchased product). Warning! If your proxy package is no longer active (not working), you will not be able to use the renewal function. You will have to buy a new proxy package.
To ensure stable and reliable operation of our service, we set limits on the number of simultaneous connections depending on the tariff plan.
1. For tariffs up to 1,000 IPs – up to 600 simultaneous connections are available.
2. For tariffs from 1,000 to 5,000 IPs – the number of connections is 3 times greater than the number of IPs.
3. For tariffs from 5,000 to 15,000 IPs – the number of connections is 2 times greater than the number of IPs.
4. For tariffs from 15,000 IPs – the connection limit equals the number of IPs.
If limits are exceeded, your service switches to "Slow Mode," where only one simultaneous connection per IP is available. The time the service will operate in "Slow Mode" depends on the number of violations within 24 hours:
1. Up to 2 violations – 5 minutes.
2. From 3 to 6 violations – 15 minutes.
3. From 7 to 10 violations – 30 minutes.
4. More than 10 violations – 60 minutes.
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