Frequently asked questions about proxies

31 questions and answers about buying, setting up, and using ProxyElite proxies. How to buy proxies, whitelist setup, tech support, 24-hour refund, connection limits. Technical details without fluff — only facts.

31 questions 24-hour refund 24/7 support Instant delivery IPv4 only

Infrastructure in numbers

The answers in the FAQ rely on ProxyElite's own infrastructure. All IP addresses, servers, and channels belong to us since 2012 — this allows answering technical questions precisely, not "approximately".

10 Gbps
Uplink per node
No throttling and no FUP
99.8%
Network uptime
24/7 monitoring
895,824
IPv4 addresses in pool
21+ countries, 100+ /24 subnets
since 2012
Own datacenter
N+1 redundancy

Frequently asked questions

Select the question you're interested in to get a detailed answer. If there's no answer — write to tech support via ticket.

All products can be paid via our payment service. Payment methods: Visa, MasterCard, American Express, Stripe, SBP, USDT, Bitcoin, Litecoin, Ethereum, TRON, Perfect Money, Alipay.

To buy proxies, go to the "Proxies" section, choose the type (datacenter, rotating, personal, or ISP), use the calculator to calculate the cost. After payment, you will automatically get access to the client area. To log in, register an account and confirm your email.

Within 24 hours of account activation, if the proxies don't fit, you can get a refund. To process the refund, contact tech support.

The refund applies provided the usage limits are not exceeded. This rule applies to all four proxy types — datacenter, rotating, personal, and ISP.

A trial period is available when purchasing proxies. The trial period price varies depending on the IP count in the package. A 24-hour refund guarantee also applies — you can test the proxies on a real task without financial risk.

Proxies are delivered automatically immediately after payment. The IP list is available in the client area in txt, csv, and json formats. If access hasn't arrived within 10 minutes — contact support via ticket.

No, proxy servers are distributed by country only. Selecting a specific city is not possible. Geolocation is verified via RIPE — the official source for European IPs.

There are no geographic restrictions on purchasing proxies. We serve clients from more than 50 countries. Various payment methods let you choose a convenient one. Tech support is available in Russian and English.

The duration depends on the rental term. Proxies remain active for the entire paid period. If the rental is 30 days — the proxy works for 30 days without replacement. If 365 days — 365 days.

Term discounts: 3 months — −10%, 6 months — −15%, 12 months — −20%.

Server channels have a speed from 100 Mbps to 1 Gbps. Uplink — 10 Gbps per node. We do not impose artificial limits like "10 Mbps after 50 GB". We cannot guarantee a minimum speed of 100 Mbps, as it depends on the route and load.

We offer an honest 100% unlimited plan on all static plans (datacenter, personal, ISP). After reaching a certain threshold, we do not limit the proxy speed. Rotating proxies are billed per requests — from $25 per 1 million.

Bind the proxy package to your device's IP in the client area. In your browser settings, specify the received IP address and port (8080 for HTTP, 1085 for SOCKS is recommended). Visit the your IP address page — if the IP has changed, the proxy is working.

Verification via external services is not possible due to IP binding — the proxy checker works from a different IP, not bound in the whitelist.

Go to the "Products/Services" section and select the desired service. Find the "IP binding" field — the login and password for accessing the proxy list will be in front of it.

You can also use whitelist authentication (5 IPs free) — then no login/password is needed.

Download the proxy list in TXT, CSV, or JSON formats from the client area. A format builder is also available — any template via separators: IP:port, IP:port:login:password, or custom.

All ProxyElite proxies operate at the Elite level — the HTTP_X_FORWARDED_FOR header is not passed, the real IP is completely hidden. If the checker shows your real IP, the problem is with the checker itself: it checks from a different IP, not bound in the whitelist.

Use the ip.php page to check from the bound device — the proxy IP will be displayed there.

Yes, you can regenerate the IP address list every 8 days, getting new addresses. This action is not mandatory, but is available on request. What percentage of new IPs you'll get — cannot be predicted in advance, the process is automated.

Datacenter proxies are IP addresses hosted in datacenters. Such IPs have no real home users. They have a low price (from $0.065/IP), high stability, and unlimited traffic.

Not recommended for tasks with detailed anti-fraud checks (banks, bookmakers, payment systems) — for these, use ISP proxies with a provider ASN.

Parsing of marketplaces and catalogs, SEO monitoring and SERP, SMM automation, traffic arbitrage, multi-accounting, DevOps and load testing, price monitoring, data collection for ML.

For protected sites use ISP proxies, for mass parsing — rotating, for private accounts — personal.

Binding to IP (whitelist) guarantees that proxies will only work from your device. This provides security — even if the password is compromised, an attacker cannot use the proxies from a foreign server.

To set up the binding: find out your real IP on the ip.php page, enter it in the client area in the "IP binding" field, click "set". Changes take effect within 5–10 minutes.

Your proxy list only works with the bound IP address. Since the proxy checker's IP address differs from yours, the proxies are unavailable to it.

Check the proxies from the device whose IP is bound in the client area, via the browser or the ip.php page.

Yes, if your provider issues different IPs within the same subnet. In this case, the binding is done within the /21 subnet mask from the bound IP. The IP range is calculated automatically.

Use login and password authentication — the proxies will continue to work when the IP changes within the subnet. You can calculate the range via a CIDR calculator.

All proxy lists are imported with the port. Download them in TXT or CSV formats from the client area. If you have proxies without ports, specify them yourself:

1. For HTTP(s) protocols — port 8085 (8080 recommended).
2. For SOCKS(4,5) protocols — port 1085.

Personal proxies are an IP address whose channel is provided to only one user for the entire paid term. It is not shared with other clients.

Price — from $3.68 per IP. Suitable for tasks where the address reputation matters: personal accounts, banking, API with whitelist.

Datacenter proxies are ineffective for services with detailed anti-fraud (bookmakers, banks, payment systems). Anti-fraud checks the IP type via whois and blocks datacenter addresses.

For such tasks, use ISP proxies with a real provider ASN — they look like a home connection.

1. All ProxyElite proxies are datacenter elite (Elite), hosted in datacenters. When checking the IP, the datacenter address is visible, not your real IP. The HTTP_X_FORWARDED_FOR header is not passed. These are not residential and not mobile proxies.

2. Package offers are shared (3–5 people), but IP lists are formed randomly from the pool of 895,824 addresses. Different users get different sets of IPs.

3. When purchasing several large packages of the same region, getting duplicated IPs is possible. If problems arise — contact tech support.

You cannot select subnets manually. The proxy list is generated randomly from more than 300 class C (/24) subnets, which provides maximum variety within one package.

For dedicated /24 subnets, contact the B2B department — the service is available for corporate orders from 1,000 IPs.

The address list is generated randomly from available options, so matches are unlikely. However, when purchasing several large packages of the same region, getting duplicated IPs is possible. If problems arise — contact tech support.

1. Check that the proxy list is bound to your current IP — the IP may have changed and rebinding is required.

2. Check the proxies in the browser on the device with the bound IP.

3. In the browser settings, specify the IP and port (8080 for HTTP).

4. Open ip.php — if the IP has changed, the proxies are working.

5. If the problem persists — contact tech support with a detailed description.

No. This is a guarantee that the package is used exclusively by you — maximum anonymity and speed.

If you need to use proxies on multiple devices simultaneously, split the large package into smaller ones and bind each to the corresponding device's IP. Additionally: 5 IPs for whitelist free, then $1/IP/month.

IP binding is mandatory for datacenter, personal, and ISP proxies. If you have a dynamic IP — the proxies work with login/password authentication within the /21 mask.

Rotating proxies do not require binding — they work via login/password from any device through the gateway address.

ProxyElite has been operating since 2012. Over 14 years, we have built our own Tier-III datacenter, grown the pool to 895,824 IPv4 across 21+ countries, and served 49,434 clients.

Guarantees: 99.8% uptime, Elite anonymity without content logging, refund within 24 hours, free IP replacement on ban during the rental period.

Term discounts: 3 months — −10%, 6 months — −15%, 12 months — −20%.

For bulk buyers (from 5,000 IPs) — individual conditions, contact tech support. The renewal feature in the client area may be cheaper than a new purchase.

Warning: if the package is not active, renewal is unavailable — you'll have to buy a new one.

The limit depends on the package size:

Plans up to 1,000 IPs
up to 1,500 concurrent connections
Plans from 1,000 to 5,000 IPs
3 times more than the IP count
Plans from 5,000 to 15,000 IPs
2 times more than the IP count
Plans from 15,000 IPs
equal to the IP count

When exceeded — Slow Mode (one connection per IP). Duration:

Up to 2 violations
5 minutes
From 3 to 6 violations
15 minutes
From 7 to 10 violations
30 minutes
More than 10 violations
60 minutes

Additional connections: +1,000 = $30/month.

Who this FAQ is useful for

Different clients face different questions. Below are typical scenarios and relevant FAQ items.

Before purchase

Questions 1–4: how to buy, payment methods, trial period, delivery speed. 24-hour refund — guarantee.

Configuring proxies

Questions 10–12, 17, 19, 20: checking operation, login/password, whitelist, dynamic IP, ports.

Choosing a proxy type

Questions 15, 21, 22: datacenter vs personal, what to choose for bookmakers and payment systems.

Proxy issues

Questions 13, 18, 26: checker shows real IP, proxies don't work, what to do on failure.

Subnets and IPs

Questions 14, 24, 25: list update, different /24 subnets, IP matches in packages.

Limits and connections

Question 31: concurrent connection limits, Slow Mode, additional connections +1,000 = $30/month.

Refunds and guarantees

Questions 2, 29: 24-hour refund policy, ProxyElite guarantees since 2012.

Discounts and renewal

Question 30: term discounts (−10/−15/−20%), bulk conditions, renewal in the client area.

How ProxyElite tech support works

Technical mechanics without simplifications. Clear how support is set up and what to do if there's no answer in the FAQ.

1

Search in FAQ

The 31 questions above cover 90% of inquiries. Find your scenario in the "Who this FAQ is useful for" section — it's faster than writing a ticket.

Answers are based on the real practice of 49,434 clients.

2

Creating a ticket

If there's no answer — create a ticket in the client area. Fill in all fields: describe the task, attach screenshots, specify the order number.

The more detailed the ticket — the faster the solution.

3

Engineer's response

Engineers answer, not bots. Average response time during business hours — 30 minutes. Official SLA — 24 hours.

The engineer will check the IP via whois, explain the reason for the ban, and help with whitelist setup.

4

Resolution and closing

If the problem is with the proxies — we will replace the IP for free during the rental period. If with settings — we will help fix it. The ticket is closed after confirming the resolution.

Ticket history is available in the client area.

Proxy type comparison — what to choose

Quick table: which type for which task. Detailed comparison — on the prices page.

Parameter Datacenter Rotating Personal ISP
IP type (by whois) Datacenter Datacenter (pool) Datacenter Real ISP
IP binding Yes (whitelist) No Yes (whitelist) Yes (whitelist)
Anonymity Elite (100%) Elite (100%) Elite (100%) Elite (100%)
For anti-fraud sites No No Depends Yes
Price from $0.065/IP $25/1M req $3.68/IP $0.175/IP
Best use case Parsing, SEO, DevOps Mass parsing Private accounts Arbitrage, multi-accounting
Action Datacenter Rotating Personal ISP proxies

Workflow: from purchase to usage

Four steps, each takes less than a minute. If you have a question at any stage — find the answer in the FAQ above or create a ticket.

1

Choosing a plan in the calculator

On the prices page, choose the type, country, IP count, term. FAQ questions 1, 5, 15, 21, 22.

2

Instant list delivery

After payment — IP list in txt, csv, json. FAQ questions 4, 12, 20. If not delivered — ticket to support.

3

Configuring authentication

Whitelist (5 IPs free) or login/password. FAQ questions 11, 17, 19, 27, 28. Dynamic IP — /21 mask.

4

Export and IP replacement

List export. Replacement every 8 days or on ban. FAQ questions 10, 14, 26. Limits — question 31.

Connect in 5 minutes

Ready code examples for all plans. Connection data (IP:port@login:password) is taken from the client area — see FAQ question 11.

bash · HTTP/HTTPS proxy
# Check IP via ProxyElite HTTP proxy
curl -x "http://USER:PASS@PROXY_IP:PORT" \
     -L "https://api.ipify.org?format=json"

# For whitelist authentication, no login/password needed
curl --proxy "http://PROXY_IP:PORT" \
     -L "https://httpbin.org/ip"
bash · SOCKS5 proxy
# SOCKS5 with DNS resolution on the proxy side (socks5h)
curl -x "socks5h://USER:PASS@PROXY_IP:PORT" \
     -L "https://api.ipify.org?format=json"

# SOCKS5 without local resolution — socks5
curl --socks5 "PROXY_IP:PORT" \
     --proxy-user "USER:PASS" \
     "https://httpbin.org/ip"
python · requests + SOCKS5
import requests

proxies = {
    "http":  "http://USER:PASS@PROXY_IP:PORT",
    "https": "http://USER:PASS@PROXY_IP:PORT",
    # for SOCKS5 you need pip install requests[socks]
    "socks5": "socks5h://USER:PASS@PROXY_IP:PORT",
}

r = requests.get("https://api.ipify.org?format=json", proxies=proxies, timeout=10)
print(r.json())  # {'ip': 'PROXY_IP'}
node.js · undici (ProxyAgent)
import { request, ProxyAgent } from 'undici';

const agent = new ProxyAgent('http://USER:PASS@PROXY_IP:PORT');

const { statusCode, body } = await request('https://api.ipify.org?format=json', {
  dispatcher: agent,
  headersTimeout: 10_000,
});

for await (const chunk of body) {
  console.log(chunk.toString());  // {"ip":"PROXY_IP"}
}
php · cURL extension
<?php
$ch = curl_init('https://api.ipify.org?format=json');

curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_PROXY,            'PROXY_IP:PORT');
curl_setopt($ch, CURLOPT_PROXYUSERPWD,     'USER:PASS');
curl_setopt($ch, CURLOPT_TIMEOUT,          10);

// For SOCKS5 uncomment:
// curl_setopt($ch, CURLOPT_PROXYTYPE, CURLPROXY_SOCKS5);

$response = curl_exec($ch);
echo $response;  // {"ip":"PROXY_IP"}
curl_close($ch);
Where to get the data: login, password, IP, and port — in the ProxyElite client area → "My Proxies" section (see FAQ question 11). For rotating, use the gateway address. For a sticky session, append -session-10m to the login.

Works with your software

All IPv4 proxy plans are compatible with any tool that supports HTTP/HTTPS/SOCKS5. The most popular ones are listed — 500+ solutions work in total.

Playwright Scrapy Selenium Puppeteer ZennoPoster BAS Dolphin Anty AdsPower Multilogin Python requests Node.js undici PHP cURL cURL / Wget A-Parser Key Collector Serpstat and 500+ more tools

IP:Port

192.0.2.1:8080

IP:Port:Login:Password

192.0.2.1:8080:user:pass

Format builder

any template via separators

Proxy infrastructure for business

For B2B clients with non-standard questions — a dedicated manager and individual conditions.

Contract and documents

We sign an official contract. We provide invoices, acts of performed work, and closing documents for accounting.

Flexible payment terms

Deferred payment for regular clients. Cashless settlement, invoice payment, cryptocurrencies (BTC, ETH, USDT), and bank cards.

Dedicated manager

Personal account manager with direct contact in Telegram/Slack. Solves issues of subnet allocation, IP replacement, and API integration.

Corporate orders from $1,000

Individual prices for orders from 5,000 IPs. Dedicated /24 subnets, custom geo, 99.9% SLA with downtime compensation.

Prohibited to use proxies for

These restrictions apply to all plans. Violation is a reason for blocking without refund. For more details — see the service rules.

Malware and viruses
Brute force and password guessing
Carding and fraud
DDoS attacks

The full list of restrictions is in the service rules.

Didn't find the answer to your question?

Contact tech support — engineers will answer within 30 minutes during business hours. Or choose a plan and test the proxies on your task: 24-hour refund, no questions asked.

Contact support

24-hour refund guarantee  ·  24/7 support  ·  Delivery after payment